LIMS that reaches your customers for you

Being able to give a client the right information within the shortest timeframe improves relationships and grows a business. Laboratory managment solutions need to extend beyond the walls of the lab to prevent disruptive inquires which take time and cause a client to feel that he is just another customer. Chikpea LIMS makes each project transparent to all parties. From the front office to the lab to the accounting division and to the customer himself, the Chikpea LIMS solution keeps everyone informed as to the status of an analysis, who is responsible for its current step, what the next step will be, and even, a glance at the current results. Why be put on hold while someone researches what is happening to a request when an automated status indicator is available through a secured proffessional looking customer portal. Using the internet for all it offers means having live access through a website to all the details each role requires.

Reducing dependency on IT support

Laboratories are not server farms and office staff are not network engineers so why dedicate staff to overseeing computer hardware? The main goal is to give each user the tools they need to A) log in a sample B) assign work to a department C)establish a workspace to capture findings, methods, issues, and signoffs. D) alert the front office that a file has been completed and is ready to release to the client/Invoice. Using a 100% web solution does not mean giving up the power of a desktop system. It means that managment and staff all see the progress or bottle necks instantly so that support can be given where its needed most.

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